Effective date: 2026-02-01
Ménage Tremblant.net (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, our services as a cleaning company, and our business communications (including email communications used to coordinate our team’s work).
1. Who we are
Company name: Ménage Tremblant.net
Business: Cleaning services
Contact: [privacy email or general email]
Address: [company address, if applicable]
For the purposes of applicable privacy laws, we act as the data controller for personal information we collect and use for our business operations.
2. Scope
This Policy applies to:
- Visitors to our website (if any);
- Customers and prospective customers who contact us or purchase services;
- Employees/contractors and applicants (to the extent applicable);
- Business communications, including email messages used to coordinate services and internal operations.
3. Information we collect
We may collect the following categories of information:
3.1 Information you provide to us
- Contact information: name, email, phone number, address, and preferred method of contact.
- Service information: cleaning address, scheduling details, access instructions, service preferences, and notes you choose to share.
- Billing information: invoices, payment status, and transaction records (payment card details are typically processed by our payment provider, if used).
- Communications: messages you send us by email, phone, or contact forms.
3.2 Information collected automatically
If you visit our website, we may collect:
- Device and usage data: IP address, browser type, pages visited, and approximate location (derived from IP).
- Cookies and similar technologies: used for essential site functionality, security, and basic analytics (where enabled).
You can control cookies through your browser settings. If we use a cookie banner or preference tool, you can manage non-essential cookies there.
3.3 Internal team communications
We use email and messaging to coordinate our team’s schedules and service delivery. In that context, we may process:
- Team member contact details;
- Work schedules and assignments;
- Service addresses and access notes needed to perform services.
We do not intend to use email systems to store sensitive personal data unless necessary.
4. How we use your information
We use personal information to:
- Provide and manage cleaning services (scheduling, dispatch, confirmations, changes);
- Communicate with you and respond to requests;
- Operate and improve our website and business operations;
- Maintain security, prevent fraud, and protect our rights;
- Comply with legal obligations (e.g., tax and accounting requirements).
5. Legal bases (if you are in the EU/EEA/UK)
Where applicable (GDPR/UK GDPR), we process personal information based on:
- Contract: to provide requested services;
- Legitimate interests: running our business, communicating with customers and staff, preventing fraud, and improving services;
- Consent: where required for optional cookies/marketing communications;
- Legal obligation: tax/accounting and regulatory compliance.
6. How we share information
We do not sell personal information.
We may share personal information only as needed with:
- Service providers who support our business operations (e.g., email hosting, website hosting, scheduling tools, analytics, payment processors), under contractual confidentiality and security obligations;
- Professional advisors (accountants, lawyers) as needed;
- Authorities if required by law or to protect rights, safety, and security;
- Business transfers (e.g., merger, acquisition) where permitted by law.
7. Email communications
We use email to communicate about:
- Service-related messages (scheduling, confirmations, operational updates);
- Internal operations and team coordination.
If we send marketing emails, you can opt out at any time using the unsubscribe link (if present) or by contacting us at [privacy email]. Even if you opt out of marketing, we may still send service-related messages where necessary.
8. Data retention
We keep personal information only as long as reasonably necessary for the purposes described above, including:
- Providing services and customer support;
- Meeting legal and accounting requirements;
- Resolving disputes and enforcing agreements.
Retention periods vary depending on the type of data and legal requirements. When information is no longer needed, we delete or de-identify it, subject to reasonable backup retention.
9. Security
We take reasonable administrative, technical, and organizational measures to protect personal information against loss, misuse, and unauthorized access or disclosure.
No method of transmission or storage is 100% secure. Email is not always a private method of communication, so please avoid sending highly sensitive information by email.
10. International transfers
If we use service providers that store or process information outside your country or province, your information may be transferred internationally and subject to the laws of those locations. Where required, we use appropriate safeguards.
11. Your privacy rights
Depending on where you live, you may have rights to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion (subject to legal/contractual limitations);
- Object to or restrict certain processing;
- Withdraw consent (where processing is based on consent);
- Data portability (in some jurisdictions).
To make a request, contact: privacy email. We may need to verify your identity before fulfilling requests.
12. Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice where required.
14. Contact us
For questions or requests regarding this Privacy Policy, contact:
Ménage Tremblant.net
Email: info@menagetremblant.net
Address: 1600 rte 117, Mont-tremblant